Episode 149
25 Feb 2026
39 min
It’s Not You, It’s Them: The Art of Being Tenacious and Not Giving Up
What does the Renaissance have to do with customer success? More than you think.
In this episode
Art history parallels that illuminate today’s tech shifts
Fears and boundaries for AI in creative work
Trade‑offs of career breaks and parenting choices
Global models for flexible, family‑friendly work
Surviving layoffs and a crowded job market (& tactics for sharper interviews)
Spotting and countering age bias in hiring
Caroline Lambie, Manager of Customer Success EMEA at Contentful, joins us to connect Renaissance breakthroughs with today’s AI rush, showing how a creative mindset can humanise products, shape better journeys, and protect the soul of the work.
We explore how a creative mindset can humanise technology, from Renaissance perspective to AI, and trace Caroline’s winding path through web startups, the charity sector, and customer success leadership. Along the way, we confront layoffs, age bias, flexible work, and the value experienced talent brings to modern teams.
From Renaissance art to AI (yes, really), this conversation might just change how you think about innovation in customer success.
Marija Skobe-Pilley
Founder and host
